Repair & Emergency Service
When lab equipment goes down, ThermoVerra gets you back up and running. Our manufacturer-trained technicians diagnose the problem, repair the unit with new parts, and provide audit-ready documentation for your records.
Repair Services
What you can expect on every repair:
Diagnosis: We find the cause, not just the symptom, and our team will explain what the repair will entail.
Parts: We use OEM parts where applicable, sourced quickly so your unit isn't down longer than it has to be.
Testing: Before the equipment goes back into service, we test the unit to ensure it is performing as expected.
Documentation: A signed, audit-ready service report for every repair, added to your service history.
Equipment We Repair
Ultra-Low Freezers
Lab Refrigerators
Cryostats
Sterilizers/Autoclaves
Incubators
Environmental Chamber
Embedding Centers
Freeze Dryers / Lyophilizers
Centrifuges
Cell Washers
Shakers
Plasma Thawers
Manufacturer Coverage
Helmer Scientific
Labconco
Binder
PHCbi
Thermo Fisher Scientific
So-Low
Eppendorf
Follett
Epredia
Stirling Ultracold
NuAire
And Others
Repair or Replace?
We’ll give you our recommendation up front, with the cost of both options. Repair usually wins when the unit is under about 15 years old, the fault is a replaceable component, and parts are available. Replacement starts to win when a unit is over 15 years old or its parts are discontinued, making service harder and more expensive. Either way, we’ll help you make the right call for both your short-term and long-term needs.
FAQs
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Yes. Emergency service is available 24/7, including nights, weekends, and holidays. Call (602) 838-1141.
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Labor is billed hourly, plus parts and a trip charge. Customers on a PM service plan get lower labor rates on repairs.
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Warranty claims start with the manufacturer, so contact the OEM's warranty department first. Because we're an authorized service provider for Helmer Scientific, Thermo Fisher Scientific, Epredia, Labconco, So-Low, and Stirling Ultracold, the manufacturer may send us to do the work. For anything outside warranty, feel free to reach out to us directly.