Frequently Asked Questions

Answers to commonly asked questions by lab managers, biomed teams, and facilities managers.

Services

Preventive maintenance, repair with 24/7 emergency service, calibration, and installation and relocation for lab equipment across the Southwest. Every visit ends with a signed, audit-ready service report.
Lab cold storage (ultra-low freezers, pharmacy and vaccine refrigerators and freezers, blood bank refrigerators, plasma freezers), centrifuges, CO₂ incubators, platelet incubators, environmental chambers, cryostats, sterilizers and autoclaves, freeze dryers, and related lab equipment.
Yes, we're an authorized service partner for Helmer Scientific, Thermo Fisher Scientific, Epredia, Labconco, So-Low, and Stirling Ultracold, and we service most other major brands, including PHCbi, Eppendorf, Binder, NuAire, Follett, and VWR.

We aim to respond to each service call or message within 2 hours. On-site timing depends on your service plan and location, with priority scheduling for plan customers.
Keep doors closed on freezers, refrigerators, and incubators. Write down what the display or alarm says and the time. If samples or product are at risk, move them to a backup unit. Don't force a centrifuge lid open or keep running equipment that's showing an error. Then call (602) 838-1141, 24/7, with the make, model, and serial number.
Yes, 24/7, including nights, weekends, and holidays. Call (602) 838-1141; after-hours call-outs are billed at the emergency rate.

Yes. We offer the Advantage Plan (semi-annual PM) and the Core Plan (annual PM), and we tailor each agreement to your equipment and sites.
Per unit, with lower rates at higher volumes, plus a mobilization charge per trip. Parts and tax are billed separately.
No. On-Demand Support covers repairs with no contract. However, service plan customers benefit from lower repair rates and faster on-site response targets.

A signed PM inspection report for each unit, a calibration certificate where it applies, and a digital service history.
Yes. Our reference instruments carry current calibrations traceable to NIST, and each certificate lists the instrument and its calibration due date.
Our reports record the ranges, readings, adjustments, and technician sign-off those inspections look for. Your lab remains responsible for its own compliance program.

Across the Southwest. Our technicians are based in Phoenix and cover Arizona on a daily basis while serving New Mexico, Nevada, Utah, Colorado, and California on scheduled trips.
Yes. Arizona ROC license 362138.