WEBSITE TERMS OF USE
Effective: August 7, 2025
Updated: July 30, 2026
This website (the "Website") is operated by ThermoVerra LLC ("ThermoVerra," "we," "us," or "our"). These Website Terms of Use ("Terms") govern your access to and use of the Website.
By accessing or using the Website, you accept and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not access or use the Website.
1. Scope
1.1 These Terms govern use of the Website only.
1.2 Services performed by ThermoVerra at customer facilities — including preventative maintenance, diagnostics, repair, calibration, installation, and related field services — are not governed by these Terms. Those services are governed by our Service Terms & Conditions, or by a separate written service agreement signed by both parties, which controls where one exists.
1.3 Nothing on the Website, and no use of the Website, creates a service relationship, service agreement, or contract for services between you and ThermoVerra. A service relationship arises only through a written quotation, work order, service agreement, or accepted service request.
1.4 Where these Terms conflict with our Service Terms & Conditions or a signed service agreement with respect to services, the Service Terms & Conditions or signed agreement control.
2. Permitted Use
2.1 You must be at least 18 years of age and have authority to accept these Terms on behalf of yourself or the entity you represent.
2.2 We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for your own internal business or personal informational purposes. All other rights are reserved.
2.3 You agree not to: use the Website for any unlawful purpose or in violation of applicable law; access, scrape, harvest, or copy Website content by automated means, except by search engines operating in accordance with our robots.txt; reproduce, republish, distribute, sell, or create derivative works from Website content except as expressly permitted; attempt to gain unauthorized access to the Website, its servers, or connected systems, or introduce viruses or other harmful code; interfere with or disrupt the Website, or impose an unreasonable load on our infrastructure; or misrepresent your identity or affiliation, or remove or alter any proprietary notice.
2.4 We may investigate and take appropriate legal action against any violation of this Section, including suspending or terminating your access.
3. Intellectual Property
3.1 All text, graphics, photographs, trademarks, logos, icons, user interfaces, video, artwork, software, and computer code on the Website (collectively, "Content"), including its layout, design, structure, selection, and arrangement, is owned by or licensed to ThermoVerra and protected by copyright, trademark, trade dress, and other intellectual property laws.
3.2 "ThermoVerra" and the ThermoVerra logo are trademarks of ThermoVerra LLC and may not be used without our prior written permission.
3.3 Third-party names, marks, and logos appearing on the Website — including manufacturer and equipment brand names — are the property of their respective owners. Their appearance identifies equipment we service or manufacturers with whom we hold authorized service provider status. It does not imply endorsement of the Website by those parties, and no ownership is claimed.
3.4 You may view, download, and print Website content for your own internal, non-commercial reference, provided you retain all proprietary notices and do not modify the content.
4. Informational Content — No Professional or Technical Advice
4.1 Website content, including any technical descriptions, service overviews, equipment information, specifications, articles, or reference material, is provided for general informational purposes only.
4.2 Such content does not constitute technical, engineering, regulatory, compliance, safety, legal, or professional advice, and must not be relied upon as a substitute for consultation with a qualified professional, review of manufacturer documentation, or evaluation of your specific equipment, facility, and operating conditions.
4.3 Equipment specifications, service capabilities, coverage areas, response expectations, certifications, and authorized service provider relationships described on the Website may change without notice and are not binding. Binding terms appear only in a written quotation, work order, or service agreement.
4.4 Any reference to regulatory or accreditation standards — including CAP, CLIA, TJC, FDA, or ISO requirements — is general in nature. You remain solely responsible for determining and meeting your own regulatory obligations.
4.5 We make no representation that Website content is accurate, complete, current, or applicable to your circumstances.
5. Submissions
5.1 If you submit information to us through the Website, you represent that you have the right to do so and that the information is accurate.
5.2 Website submissions are not confidential. Unless the information is covered by a signed non-disclosure agreement, a signed service agreement, or our Service Terms & Conditions, we have no obligation of confidentiality with respect to it. Do not submit confidential, proprietary, protected health, or personally sensitive information through the Website. Contact us to arrange a secure channel.
5.3 Submitting a service request through the Website does not confirm, schedule, or guarantee service. Service is confirmed only when we respond to you directly.
6. SMS Messaging Terms and Conditions
By opting into SMS messaging from ThermoVerra, you agree to receive recurring automated and manual text messages at the phone number provided. Message types may include customer support inquiries, appointment updates, and service notifications.
Consent: Consent to receive text messages is not a condition of purchase.
Frequency: Message frequency varies.
Rates: Message and data rates may apply.
Help: Reply HELP for assistance, or contact us at privacy@thermoverra.com.
Stop: You may unsubscribe at any time by replying STOP to any message.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: All mobile data is handled in accordance with our Privacy Policy. We do not share mobile opt-in data or consent with third parties for marketing purposes.
7. Third-Party Links
The Website may contain links to third-party websites, documents, or resources, including manufacturer sites and technical documentation. We provide these for convenience only and do not control, endorse, or assume responsibility for third-party content, products, services, privacy practices, or availability. Accessing a third-party site is at your own risk and subject to that site's terms.
8. Privacy
Your use of the Website is subject to our Privacy Policy, which is incorporated into these Terms by reference.
9. Availability and Changes
9.1 We may change, suspend, or discontinue any aspect, service, or feature of the Website at any time without notice.
9.2 We do not guarantee that the Website will be available, uninterrupted, timely, secure, or error-free, or that defects will be corrected.
9.3 We may revise these Terms at any time by posting an updated version with a new Effective Date. Changes are effective upon posting, and your continued use of the Website constitutes acceptance. Revisions to these Terms do not modify the Service Terms & Conditions or any signed service agreement.
10. Disclaimer of Warranties
10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL CONTENT, MATERIALS, AND FUNCTIONALITY ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
10.2 THERMOVERRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND NON-INTERRUPTION OF OPERATION. THERMOVERRA DOES NOT WARRANT THAT THE WEBSITE OR ITS CONTENT IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT; THAT THE WEBSITE WILL BE AVAILABLE OR UNINTERRUPTED; OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10.3 YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE WEBSITE AND YOUR RELIANCE ON ANY CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
10.4 This Section applies to the Website only. Warranties applicable to services performed by ThermoVerra are set forth in our Service Terms & Conditions or in the applicable signed service agreement.
11. Limitation of Liability
11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THERMOVERRA, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE — INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY — WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND REGARDLESS OF WHETHER THERMOVERRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 THERMOVERRA'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE WEBSITE OR THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).
11.3 THE CAP IN SECTION 11.2 APPLIES TO WEBSITE-RELATED CLAIMS ONLY. LIABILITY ARISING FROM SERVICES PERFORMED BY THERMOVERRA IS GOVERNED SEPARATELY BY OUR SERVICE TERMS & CONDITIONS OR THE APPLICABLE SIGNED SERVICE AGREEMENT, AND NOTHING IN THIS SECTION EXPANDS, LIMITS, OR MODIFIES THOSE PROVISIONS.
11.4 THESE LIMITATIONS DO NOT APPLY TO LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. THEY REFLECT AN ALLOCATION OF RISK, ARE AN ESSENTIAL BASIS OF THE BARGAIN, AND APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
12. Indemnification
You agree to defend, indemnify, and hold harmless ThermoVerra, its affiliates, and their respective directors, officers, employees, and agents from and against all third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorney fees) arising from or related to your use of the Website, your violation of these Terms or of applicable law, or your infringement of any third-party right.
13. Termination
We may terminate or suspend your access to the Website at any time, with or without notice, for any reason, including conduct we consider unacceptable in our sole discretion or any breach of these Terms. Sections 3, 5, 10, 11, 12, 14, and 15 survive termination.
14. Governing Law, Venue, and Jury Waiver
14.1 These Terms and any claims arising out of or relating to these Terms or the Website — whether sounding in contract, tort, statute, or otherwise — shall be governed by and construed in accordance with the laws of the State of Arizona, without giving effect to any conflict of law principles that would result in the application of the laws of another jurisdiction.
14.2 Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you irrevocably submit to the personal jurisdiction of those courts.
14.3 TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE WEBSITE.
14.4 In any action to enforce or interpret these Terms, the prevailing party shall be entitled to recover its reasonable attorney fees and costs. Any claim must be brought within one (1) year after the cause of action accrues.
15. General
15.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and ThermoVerra with respect to your use of the Website, and supersede all prior written or oral agreements with respect to that subject matter. This Section does not apply to, supersede, or modify our Service Terms & Conditions or any service agreement, quotation, work order, purchase order, non-disclosure agreement, or other agreement between the parties relating to services or equipment.
15.2 Waiver. No waiver of any breach or default shall be deemed a waiver of any preceding or subsequent breach or default, and no failure to exercise any right operates as a waiver of that right.
15.3 Severability. If any provision is found invalid or unenforceable, it shall be modified to reflect the parties' original intent as closely as possible in a valid and enforceable manner, and the remaining provisions shall remain in full force and effect.
15.4 Assignment. You may not assign these Terms without our prior written consent. We may assign without restriction, including in connection with a merger, acquisition, sale of assets, or corporate restructuring.
15.5 No Agency. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship.