Case Study: Lab Equipment Emergency Repair

Critical Lab Equipment Services

CLIENT FACILITY

Biomedical laboratory within a multi-unit healthcare system.

CHALLENGE

One of the client’s critical ultra-low freezers unexpectedly failed. The system contained active samples that required continuous temperature control, making immediate service essential to prevent loss. The unit had gone down without warning, and temperature readings were rising rapidly.

SOLUTION

Technician responded immediately under a Rapid-Response procedure to reduce downtime and safeguard product stability.

Upon inspection, a refrigerant leak was identified as the root cause of failure.
The technician confirmed that simply adding refrigerant without addressing the leak would be unsustainable, leading to greater risks, costs, and environmental hazards.
To keep the lab operational, new refrigerant was temporarily added to stabilize temperatures and protect stored materials while the team worked on the unit.
Replacement parts were sourced on the same day and installed in the unit to complete a permanent repair and restore full function.

Communication

Diagnostics

Repairs

RESULTS

1. Rapid Response

Rapid on-site response minimized downtime and prevented sample loss.

2. Successful Repair

Full leak repair restored system performance and ensured long-term reliability.

3. Cost Savings

Avoided complete unit replacement, saving the client an estimated $30,000 in expenses.

4. Continuity

The unit was back online and validated on the same day, ensuring continuity in operations.

ThermoVerra Lab Equipment Services

ThermoVerra provides comprehensive service and support for critical laboratory equipment. Our technicians deliver installation, maintenance, and emergency repair to ensure reliability where performance cannot fail.