Case Study: Lab Equipment Preventative Maintenance

Critical Lab Equipment Services

CLIENT FACILITY

Biomedical laboratory within a multi-unit healthcare system.

CHALLENGE

The client relied on several critical lab equipment units, includes ultra-low freezers, centrifuges, and shakers, among others. Regular preventative maintenance was scheduled to ensure all units remained in peak operating condition and to avoid unplanned downtime. While inspecting one of the ultra-low freezers, the technician identified a ripped door gasket that was allowing moisture to enter the chamber. The moisture was beginning to ice over the evaporator coil, which would eventually cause the freezer to fail without warning—risking loss of patient samples and triggering a costly emergency repair.

SOLUTION

Rather than waiting for a breakdown, our technician took immediate steps to mitigate risk and plan the repair proactively:

Notified the client immediately about the damaged gasket and explained the failure risk associated with evaporator icing.
Facilitated a controlled defrost and product transfer, providing the client with the ability to relocate samples safely before repair.
Completed gasket replacement and full system check to ensure proper sealing, temperature stability, and long-term reliability.

Communication

Diagnostics

Repairs

RESULTS

1. Successful Repair & Safeguarding of Samples

Prevented complete freezer failure and potential loss of temperature-sensitive materials.

2. Reduced Costs & Disruptions

Eliminated the need for emergency service, saving the client significant cost and disruption.

3. Extended Lifespan

Extended equipment lifespan and reinforced reliability of the lab’s cold-storage infrastructure.

4. Continuity

The client maintained uninterrupted operations and confidence in their preventative maintenance program.

ThermoVerra Lab Equipment Services

ThermoVerra provides comprehensive service and support for critical laboratory equipment. Our technicians deliver installation, maintenance, and emergency repair to ensure reliability where performance cannot fail.